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Frequently Asked Questions
Q. Is it safe for me to buy using my credit card on the bestcustomtuxedo.com site?
Absolutely. Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means that your order cannot be read as it travels over the Internet, so your name, address, and credit card information are secure.
 
Q. Will you sell my personal information?
No. We never share personal information with other companies
 
Q. Why should I buy a tuxedo rather than rent?
If you attend 1-2 formal events a year it makes sense to buy rather than rent a tuxedo. Your own personal tuxedo will be tailored to fit your frame, be dry cleaned less frequently and can be used in a momentís notice. Read more on this topic.
 
Q. When is it appropriate to wear a cummerbund vs. a vest?
It really depends on your preference. Vests are increasingly popular choices. Just be sure that you do not wear them with a double breasted jacket. Click here for more style tips.
 
Q. What is the right way to wear a cummerbund?
Cummerbunds should be worn with the pleats facing up.
 
Q. How long will it take for my items to be shipped and how much will it cost?
We provide different shipping methods to meet your delivery needs. Please click here for more information.
 
Q. What is your return policy and do you offer a guarantee?
Giorgenti offers a 100% satisfaction guarantee or your money back. Simply return the unworn merchandise which do not meet your expectations within 15 days for refund, exchange or merchandise credit. Please call us at 1-800-815-4784 for a return authorization. There is a 20% restocking fee on all returned orders. The original shipping charges are not refundable.
 
Q. How can I check my order status?
Check order status 24/7 on our website. Click here to login.
 
Q. Do you offer gift cards?
Yes we do and they make gifts for any occasion! Please see our gift card page for more information.
 
Q. How can I order other Giorgenti Products?
Giorgenti offers more than just formal wear. We also make beautiful and high quality custom made shirts, pants and ties. Please visit our sister sites www.bestcustomshirt.com, www.bestcustompants.com, and www.bestcustomties.com for more information.
 
Q. Can I receive printed materials about the products?
All website information is printable directly from this website.
 
Q. What if Iím having problems with the online buying process?
If your problems are technical in nature (your browser is reporting errors or pages are failing to load correctly), please first try quitting and relaunching your browser, and/or restarting your computer. If it still doesnít work, consider buying by phone. Call 1-800-815-4784.
 
Q. How can I contact you?
If you have questions that are not answered here, please feel free to contact us.
 
By Phone:Customer Service: 1-800-815-4784
By Fax:1-800-884-3010
By E-Mail:Info@BestCustomTuxedo.com
Check order status:24/7 on our website. Click here to log in.
By Mail:

BestCustomTuxedo.com
1230 Avenue of Americas
Rockefeller Center
7th Floor #241
New York, NY 10020

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